WARRANTY
The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only.
If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.
The manufacturer reserves the right to substitute failed items with a similar product should the model or colour no longer be available. Any replacement will be for the failed item only, not a complete set.
The original warranty period is not extended in the event of a repair, refinish or replacements.
In the event of a failure, it is the customer’s responsibility to return the item to us along with a copy of the receipt.
Warranty specifically excludes general wear and tear, rusting of steel components and parts, corrosion, commercial use and damage caused as a result of failure to observe reasonable care, maintenance and assembly instructions for both furniture and hardware.
In all instances where a product is not covered by one of our limited warranties, a standard 12 month warranty will apply. However, any goods described as “sold as seen” are excluded from our limited warranty and our standard 12 month warranty - this does no effect your statutory rights under the Consumer Right Act 2015.
Limited Warranty:
Outdoor Furniture
• 3 Years Limited Warranty - Aluminium Frames - which excludes damage to the finish caused by corrosion, scratching, pitting, fading or oxidisation.
• 3 Years limited warranty - Weave - which excludes scratching of wicker finish and dis-colouration.
• For all other components not covered by the above, a standard 12-month warranty will apply.
Pizza Ovens
• 3 year limited warranty on the gas burners.
• For all other components not covered by the above, a standard 12-month warranty will apply.
Chimineas
• 3 year limited warranty on the gas burners.
• For all other components not covered by the above, a standard 12-month warranty will apply.
Barbecues
• 10 year limited warranty on the dual skin hood (excluding mechanical damage)
• 3 year limited warranty on the JetFlame ignition, manifold and valve system (excluding side burners)
• 3 year limited warranty on burners corroding through
• 2 year limited warranty on flametamers corroding through
• 3 year limited warranty on grills corroding through
• For all other components not covered by the above a standard 12-month warranty will apply.